Chapter 12 - WARD HOME SERVICES CHANGES
Michael called a company meeting.
Not to announce family scandal.
To fix an operational problem.
Ward Home Services hired:
a full-time administrative coordinator,
an outside payroll service,
and a part-time benefits specialist.
Clara trained the new coordinator for six weeks.
Paid.
Hourly.
Written scope.
At first the arrangement felt absurd.
Clara said:
“So now you need a timesheet to ask me where the insurance certificate folder is?”
Michael said:
“Yes.”
She laughed.
Good.
The company also adopted a rule:
No unpaid recurring family labor exceeding occasional support without written board acknowledgment and defined compensation or ownership treatment.
Boring.
Useful.
Evelyn hated it.
Then admitted:
“It would have prevented this.”
Michael answered:
“Yes.”
That was the point of policy.
May you like
Not proving everyone had bad intentions.
Preventing good intentions from becoming permanent ambiguity.
